Payment Questions

DOES CUERO OFFER GIFT CERTIFICATES OR GIFT CARDS?: We do not offer gift certificates or gift cards at this time.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?: We accept all major debit and credit cards: American Express, VISA, Discover, Mastercard.
CAN I PAY USING A GIFT CARD?: We do accept most pre-paid gift cards: American Express, VISA, Discover, Mastercard. For return instances, payment will be refunded in the form of another gift card.
DO YOU OFFER PAYPAL OR OTHER PAYMENT METHODS?: We offer Amazon Pay, Apple Pay, and PayPal.
CAN I USE MULTIPLE FORMS OF PAYMENT TO MAKE MY PURCHASE?: No, only one credit card can be used per order.
DO YOU CHARGE SALES TAX?: We do charge sales tax on orders with a Texas billing address.
WILL YOU PRICE MATCH IF MY BOOTS GO ON SALE RIGHT AFTER I PURCHASE?: If the price on your purchased boots drops within 10 days of your purchase date, we will be happy to issue you a credit for the price difference. Subject to change, exclusions may apply. Contact our customer service team via phone or email to request your price match: 855-549-2148 / info@cuero.com
SHOULD I NEED TO RETURN MY BOOTS FOR A REFUND, HOW WILL I RECEIVE MY MONEY BACK?: Refunds will be issued back to the original method of payment that was used to place the order. For both the safety of our customers & logistical reasons, we cannot issue refunds to a different card or account other than that which was used to place the order. If the card or account used to make the purchase is now no longer active, your bank will be able to transfer the refunded money to your new card/bank account.
I COULDN’T FIND THE ANSWER TO MY QUESTION, HOW CAN I TALK TO A REPRESENTATIVE FROM CUERO?: You can contact us via the Live Chat function on our website, email us at info@cuero.com, or give us a call at 855-549-2148.