Frequently Asked Questions

PRODUCT QUESTIONS

BOOT CARE & MAINTENANCE

SIZE & FIT QUESTIONS

WHAT ARE YOUR BOOTS MADE OF / WHAT IS THE QUALITY OF THE BOOTS?
Our boots are made with ultra-soft, premium calfskin leather - both inside & out! We currently offer both leather and suede finishes in certain styles.
WHAT STYLES DO YOU OFFER?
The Austin & The Jake: Men’s Roper. The Eastwood & The Lucas: Men’s Cowboy. The Belle & The Jessie: Women’s Bootie. The Nancy: Women’s Cowgirl.
WHAT COLOR OPTIONS DO YOU OFFER?
We offer 3 leather color options: Espresso (a deep, chocolatey brown), Cherry (a rich brown with red undertones), and Smokehouse Black (a deep black). We offer 2 suede color options: Driftwood Grey (a cloudy, light grey) and Wheat (a medium, golden tan). While we are in the beginning stages we will only be offering our current color options for the time being, but we do hope to expand our color options in the future!
MY PREFERRED SIZE OR STYLE BOOT IS OUT OF STOCK, DO YOU TAKE BACK ORDERS?
We do not take back orders at this time.
DO YOU HAVE A PRODUCT CATALOG?
No, we do not. We choose not to offer a product catalog in order to ensure that our customers have access to our currently available styles, sizes, colors, and pricing. We like to think of our website as a virtual catalog!
DO YOU MAKE CUSTOM BOOTS?
No, the only styles and colors we have to offer are those shown on our website.
HOW WATERPROOF OR DIRT RESISTANT ARE THE SUEDE BOOTS?
Our suede boots are made to be highly water resistant and repel dirt as well; but over time dirt can accumulate.
DO YOU OFFER SQUARE TOE BOOTS?
We currently only offer round toe boots.
WHAT HEEL OPTIONS DO YOU OFFER?
In men’s we offer both roper (flat and shorter) and cowboy (angled and taller) heeled boots. In women’s we offer cowboy heeled boots & booties. Our heels are constructed via leather stacking and feature a rubber bottom layer.
DO YOU OFFER BOOTS WITH A RUBBER OUTSOLE?
All Cuero boots feature a premium leather outsole. The bottom of our leather stacked heel does feature a rubber layer for grip when walking. We do not offer any boots with a full rubber outsole.
DO CUERO BOOTS FEATURE A REMOVABLE INSOLE?
The insole in our boot is not removable.
RESOLING YOUR CUERO BOOTS:
It is normal for the leather soles on your boots to wear out anywhere between a few months and a few years, this is just dependent on the frequency of wear, the weight & gait of the wearer, and the outdoor conditions of wear. We recommend heading to your local cobbler for a resole (and recapping rubber heels if necessary). We’d generally recommend a half-sole resole, which would only replace the worn-out part of the outsole, while maintaining the original peg construction. This typically runs anywhere from $50 to $100 depending on the cobbler.
WHAT TYPE OF WELT CONSTRUCTION IS USED ON CUERO BOOTS?
Our boots feature a ¾” Goodyear welt construction & lemonwood pegs.
ARE YOUR BOOTS CONSTRUCTED WITH ANY METAL COMPONENTS?
Yes! Our boots do feature a small, structural metal piece within the boot shaft - Keep this in mind if you find yourself walking through a metal detector in your Cuero boots!
STORING YOUR BOOTS
You should store your Cuero boots in a dry and dark place. It is ideal to store your boots with tissue, newspaper, or a cedar shoe tree inside of them - but make sure it’s not stretching the leather. You should brush dirt off after every wear with a horsehair brush; you can also use a damp cloth if necessary. We also recommend alternating your boot-wearing days to let your boots properly dry out between wears.
CONDITIONING & POLISHING YOUR BOOTS
Polishing should be done only after any conditioning, and it is entirely based on preference. If your boots are clean and you don't have time to condition, using spray shine sparingly should be fine! We recommend using a neutral polish to avoid colors not matching.
How to condition your Cuero boots:
  1. Remove all dirt or dust with horsehair brush or damp cloth.
  2. While the boots are still damp, lightly apply a conditioner over the entire boot, ideally with your fingers but can also do with a brush.
  3. Let the conditioner dry, then buff with horsehair brush.
How to polish your Cuero boots:
  1. After conditioning and buffing the boots (so they are dry), apply a thin coat of a wax-based neutral polish to all the areas you wish to shine. The entire area to be shined should be covered with a slightly shiny layer.
  2. Let the polish dry, then brush off with a soft cloth.
  3. Buff with a horsehair brush to the desired level of shine.
DO NOT attempt to condition or polish your suede boots. The best way to clean your suede boots is either using a cleaner designed specifically for suede, or using a suede “eraser.” In the latter instance, you may use an eraser to lightly scrub any dirty areas, and follow up by buffing the nap (or the “fuzz”) clean with a suede brush.
THE PROPER FIT
We use time-honored craftsmanship techniques to build handmade boots of unrivaled fit, comfort, and style. Because of their hand-crafted nature, each pair of Cuero boots differs slightly. With more wear, the leather will mold to the contours of your foot, personalizing both boot and fit. Upon first trying them on, you should be looking for a close fit - snug, but not tight to the point of discomfort.
A properly fitting boot should feel like a firm handshake across the instep.
  • The instep is the section that covers the top of your foot. If the instep is too tight, try a wider width. If the instep is too loose, try a narrower width.
The ball of your foot should be in the widest part of the boot.
  • The ball of your foot is where it bends at the widest section. You will experience discomfort if the ball of your foot is not sitting within the widest part of the boot.
There will be a slight slip in the heel.
  • Initially, a slight slippage in the heel is normal for a proper fit (of about ¼” to ½”). As the boot’s leather forms to the shape of your foot with wear - the slippage will lessen.
You should be able to wiggle your toes easily.
  • Do NOT press down on the toe area to gauge where your toes end as you might with other shoes, as this could cause damage to your boot.
HOW DO I KNOW WHAT SIZE TO ORDER; DO YOUR BOOTS TYPICALLY RUN BIG OR SMALL?
We have designed our boots to fit true to U.S. standard sizing, which means you should order what you normally wear. Remember to order EE if your feet are E or wider. Otherwise our standard boot width is D. Should you find you need to size up or down we do offer free shipping and returns!
WHAT WIDTHS DO YOU OFFER?
For men, we offer D (standard fit) and EE (wider fit) widths currently.
For women, we offer B (standard fit) width.
We do not have plans to expand on our width options presently, but it’s certainly a future possibility!
DO YOU OFFER HALF SIZES?
We do offer half sizes between all sizes excluding men’s boots sizes 13-15.
ARE YOUR BOOTS GOOD FOR PEOPLE WITH A SIGNIFICANTLY HIGH INSTEP?
While our boots are not specially designed for a high instep, that doesn’t mean they won’t work for you! For men, those with a high instep can size up to our EE width. For women, simply size up half a size. Keep in mind that your boots will stretch slightly with wear; and don’t forget we offer free shipping and returns!
WHAT TYPE OF ARCH SUPPORT DO YOUR BOOTS FEATURE?
Our boots feature an average amount of arch support - not too high and not too flat, but right in between.
I’M IN BETWEEN SIZES, WHAT SHOULD I DO?
For men: We offer half sizes between all sizes 7 to 12, which also come in widths D and EE. Men’s sizes 13-15 do NOT come in half sizes, but they do come in widths D and EE. If you find your D width boot is too tight, we recommend upgrading to EE width and sizing down half a foot size.
For women: We offer half sizes in all sizes, so you can size up or down as needed.
MY FEET ARE DIFFERENT SIZES, CAN I ORDER A PAIR WITH EACH SIZE?
Unfortunately no, we are only able to sell our boots in same-sized pairs.